Your Dialer Should Know It's a Holiday

Federal and state holidays carry outbound calling restrictions. Your dialer should know when they are and adjust automatically.

This morning, we reminded Onyx Platform customers that Martin Luther King Jr. Day dialing restrictions are in effect. We communicate proactively, but no action is needed from customers. The platform automatically applies restrictions in the states that require them. Onyx Platform will continue this for holidays in 2026 and beyond.

For a dialer, that should be unremarkable. Our customers switching to Onyx Platform told us that it is not.

Manual Processes Create Risk and Fatigue

Too many agencies still depend on someone to toggle dialing restrictions before a holiday. Maybe it's a calendar reminder. Maybe it's an email chain the night before. Maybe it's an ops manager waking up early to flip a switch. Every manual step is a chance for something to go wrong. That’s not the agency's responsibility: their dialer should handle this automatically.

Automatic Restrictions Are Table Stakes

A modern dialer should handle holiday restrictions without intervention. It knows the federal calendar. It knows state-specific rules. It applies them automatically.

This isn't a premium feature. It's baseline functionality for any platform serving regulated industries. If your dialer requires a workaround every time a holiday approaches, that's a sign the platform wasn't built with ease-of-use as a default.

The Bottom Line

Holiday calling restrictions are predictable. The dates are published far in advance. There's no reason for your team to manage them manually.

We believe your team has more valuable things to do than babysit a dialer's calendar awareness. If your platform didn't proactively handle restrictions this morning, it's worth asking what else it isn't handling for you.

Talk to us about what a good dialer actually looks like.