Dec 30, 2025
4 min read
For telesales teams in insurance distribution, your dialer is the engine that powers your entire sales operation. It drives agent productivity, ensures compliance, and helps you scale with confidence.
But choosing the right dialer can be tough. There are more options than ever, and many weren’t built with insurance in mind.
Here’s a look at some of the dialers we most commonly see in the industry, specifically addressing what they do well, where they fall short, and what to consider if you’re reevaluating your tech stack. You'll notice our dialer Onyx in the mix. While we recognize that putting your own dialer in the comparison feels a bit like inviting yourself to your own birthday party, we wanted to show you how it stacks up, side by side with other popular dialers.
Summary and Comparison
In the table below, we compare:
TLDCRM - A Medicare-focused dialer with a built-in CRM and quoting tools. Great for newer agencies, but limited automation and QA functionality for larger operations.
Convoso - Built for high-volume outbound teams. Popular among FMOs and lead vendors. Strong dialing logic, but setup can be complex and CRM syncing is often manual.
PhoneBurner - Extremely popular among independent life and health agents. Known for its ease of use, unlimited dialing plans, and no-pause call experience. However, it lacks advanced scripting or QA features needed in highly regulated telesales.
RingCentral - Often used by agencies for VoIP, texting, and internal communication. Reliable and easy to use, but not designed for outbound telesales. Lacks power dialing and insurance-specific tools.
Five9 - Enterprise-ready and highly configurable. Used by large call centers, but not insurance-specific. Advanced QA and call routing, though often too complex for smaller or mid-sized agencies.
InContact (NICE CXone) - Similar to Five9 in scope and scale. Ideal for outsourced call centers with IT support, but too heavy for most growing agencies.
Onyx Dialer - We built Onyx to solve the real problems we kept seeing in the industry: disconnected tools, compliance headaches, and onboarding friction. Our dialer is fully integrated with CRM, QA, scripting, and analytics, so agency leaders can scale confidently and stay compliant.
Key Features to Look For in a Dialer
In our experience, these are the most important features to look for in any dialer you evaluate:
Can your team ramp up quickly and work efficiently?
Does it support compliance out of the box, or require manual oversight?
How well does it integrate with your CRM and quoting workflows?
Does it offer the reporting and QA visibility you need to grow?
Which dialer is your team using today, and what do you wish it did better?