For life agencies
Build a book that
grows faster than your headcount
Onyx helps every agent on your team perform at their best. Onyx AI reviews every call, so every agent gets coached. And agents spend their day selling, not switching tools, with dialing, CRM, coaching, and reporting on one platform.
You can only coach what you hear
Every policy your agency writes starts with a phone call. But no one has time to listen to every call, so coaching only reaches a few agents. Onyx records and scores every call with AI, so you see how each agent performs and can coach all of them. New agents practice and shadow live calls first, and reporting shows who is improving. Every agent gets the coaching they need to reach their potential, and the book grows without a bigger team.
A foundation built to hold up
Half a billion+routing decisions handled each year
35M+conversation minutes supported each year
8M+connections across phone, SMS, email, and in-person interactions each year
What the foundation supports
New agents coached in one place.
Practice calls before the first live dial. With Live Shadowing, a trainee listens to your best agents' live calls without the agent or the customer hearing them. Leaders listen, whisper, and barge from the same screen.A dialer for the leads you buy.
Bring your own lead vendors. Onyx dials them with license-matched routing through NIPR, area-code matching, DNC lists synced from federal, state, and your own, and branded numbers watched for spam flags.Aged leads worked automatically.
SMS and voice follow-up on your schedule, with replies routed to a licensed agent.Live reporting by agent, source, and campaign.
Scores, appointments, transfers, contact rate, and cost per source on the same data that runs the calls.