How Century Benefits Tested Onyx With One Team Before Moving Their Entire Agency
Switching platforms is a big decision. You're betting your operation on software you haven't fully stress-tested, asking your team to learn new workflows, and hoping nothing breaks along the way.
Andrew Eachon, owner of Century Benefits, wasn't willing to take that bet all at once. So he didn't.
Starting Small With One Team
Century Benefits runs multiple agent teams remotely and out of offices in Portland and Vancouver. When Eachon started evaluating Onyx Platform, he saw an opportunity to test without disrupting his core operation. Rather than migrating everyone at once, he brought a single sales team on first.
That team was already managing their own workflows and had flexibility in how they operated. It was a chance to see how the platform performed in real conditions, with real calls and real compliance requirements, before making a bigger commitment.
If Onyx delivered, he'd have months of real data to justify moving the rest of the agency. If it didn't, the core operation would keep running without interruption.
Five months later, the data was clear.
What Five Months Revealed
The improvements showed up in day-to-day workflows and overall performance. On Onyx, customer information loaded automatically when a call connected. Scripts appeared based on what the agent was selling. When a policy came through from Sunfire, the enrollment data pre-populated so agents could review and submit in a few clicks instead of rebuilding the record from scratch. After-call notes wrote themselves.
The platform also gave sales managers a cleaner view of performance. Eachon's team worked with Onyx to customize their scoreboard to show only what mattered: inbound calls taken, policies sold, closing percentage, and billable hours. Five data points on a TV screen, refreshing every 15 minutes.
None of this was theoretical anymore. Eachon had months of real performance data from agents doing real work.
Moving the Whole Agency
After the pilot, moving the whole agency felt obvious.
The risk that made Eachon hesitant in the first place had been tested and answered. He knew how onboarding worked because he'd already done it. He knew which questions agents would ask because the initial team had already asked them. He knew what training looked like and how long it took for people to get comfortable.
Century Benefits brought everyone on in early 2026. The agency's operations manager handled the rollout from one of their offices. On launch day, only a handful of last-minute questions came up. "Pretty smooth, everybody's happy," they told the Onyx team on their daily checkin call.